Delivery Terms

DELIVERY CONDITIONS

1. MADAMMMERRY KOZMETİK TİCARET VE SANAYİ LİMİTED ŞİRKETİ and the CUSTOMER, within maximum 30 (thirty) days from the date of the Distance Sales Agreement (“Agreement”), within a maximum of 30 (thirty) days, the contracted product is intact, complete, in accordance with the qualifications specified in the order, through a contracted cargo company. and delivers it by hand to the CUSTOMER or the person/organization at the address specified by the CUSTOMER at the time of order.

2. The delivery of the product subject to the contract is limited to the shipping area of the courier company with which MADAMMMERRY KOZMETIK TİCARET VE SANAYİ LİMİTED ŞİRKETİ has an agreement. The responsibility of MADAMMMERRY KOZMETIK TİCARET VE SANAYİ LİMİTED ŞİRKETİ ends at the end of the shipping area of the contracted cargo company.

3. The product subject to the contract, force majeure, weather opposition, earthquake, flood, fire, epidemic

illness etc. If it cannot be delivered within the legal period of 30 (thirty) days due to extraordinary circumstances such as, MADAMMMERRY KOZMETIK TİCARET VE SANAYİ LİMİTED ŞİRKETİ notifies the CUSTOMER of this situation. In this case, the CUSTOMER may cancel the order, request a replacement with a similar product, if any, or wait until the situation causing the delay in delivery is eliminated. In the event that the CUSTOMER cancels the order, the payment (all payments collected, including delivery costs, if any) is made within 14 (fourteen) days at the latest from the date of the return notification (Contractual provisions regarding the termination of the contract apply).

4. In the event that the CUSTOMER is not present at the address specified as the delivery address and the persons at the address do not accept the delivery, MADAMMMERRY KOZMETIK TİCARET VE SANAYİ LİMİTED COMPANY is deemed to have fulfilled its contractual performance. In the event that there is no one to receive the product at the delivery address, it is the CUSTOMER's responsibility to follow up and arrange the shipment of the order by contacting the cargo company.

RETURN TERMS

The following conditions must be met in order to complete the return process of the product for which the right of withdrawal is used within the period.

1. In case the right of withdrawal is exercised, the CUSTOMER sends the product to MADAMMMERRY KOZMETIK TİCARET VE SANAYİ LİMİTED ŞİRKETİ within 10 (ten) days from the date of notification regarding the use of the right of withdrawal, with a copy of the delivery note, clearly stating the reason for the return and its request. The The copy of the cargo delivery report or the cargo tracking number information that it has been sent to MADAMMMERRY KOZMETİK TİCARET VE SANAYİ LİMİTED ŞİRKET, and also the original invoice if the original invoice is sent with the product. It is mandatory to send/notify MADAMMMERRY KOZMETIK TİCARET VE SANAYİ LİMİTED ŞİRKETİ.

2. If the product is purchased institutionally, the product should be sent by issuing a return invoice.

3. If there is a gift or campaign product purchased with the product, the relevant products must also be sent as a return. However, after receiving the return of the product subject to the return request (except for the defective product), if there is a campaign in which the relevant order is included, any conditions in the campaign conditions must not be met after the return. For example, when a certain amount of shopping is made, the price of the gift certificates is deducted from the refund fee if the consumer does not have enough products to qualify for this gift certificate after the return.

4. Before the product is delivered to the cargo company, it must be packaged in such a way that it will not be damaged by the CUSTOMER.

5. The product returned by using the right of withdrawal, via the contracted cargo company (Yurtiçi Cargo) In case of sending it back to MADAMMMERRY KOZMETIK TİCARET VE SANAYİ LIMITED COMPANY, the shipping fee It is covered by MADAMMMERRY KOZMETIK TİCARET VE SANAYİ LİMİTED ŞİRKETİ, otherwise the shipping cost belongs to the CUSTOMER.

6. The product to be returned When it reaches MADAMMMERRY KOZMETIK TİCARET VE SANAYİ LIMITED COMPANY, It will be examined by the return team of MADAMMMERRY KOZMETIK TİCARET VE SANAYİ LIMITED COMPANY. The review period is 7 business days. This period does not include weekends and public holidays. As a result of the examination, the products found to meet the return conditions; Refunds will be made for the products requested by the CUSTOMER. If the CUSTOMER requests a change, if the relevant product is in stock, it will be sent to the CUSTOMER, otherwise the fee will be refunded.

7. When the return request is positive, the refund will be made to the bank to which the card used during the shopping phase belongs. When the fee is refunded, the CUSTOMER is notified by e-mail. The reflection time of the refund to the CUSTOMER account can vary between 1 and 8 working days, depending on the bank where the transaction is made.

8. The return or exchange process of the product purchased over the Internet MADAMMMERRY KOZMETIK TİCARET VE SANAYİ LİMİTED ŞİRKETİCan not be made from sales points.